Store Policies

We've developed these store policies to ensure all orders are handled efficiently and effectively. If you have a problem with your order or need to return an item, please be sure to read below then email us for follow up. We appreciate your business - buy with confidence!

- Clearview USA Customer Service

Quick Links:

• Warranty & Guarantee

• Hours Of Operation

• Forms of Payment Accepted

• Ordering - Things to Know

• International Orders

• Backorders

• Shipping Information

• Returning A Product & Damaged Shipments

Warranty & Guarantee

Clearview Mirrors guarantees all products against defects for 36 months from purchase date. Terms and Conditions may apply.

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Hours of Operation

Monday - Friday 8am-6pm, Eastern Time.

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Forms of Payment Accepted

We accept VISA, MasterCard, American Express, and Discover/Novus credit card payments for payment on orders placed on this website. We also offer PayPal checkout, including financed payment options via PayPal Credit.

Our website uses full secure-socket-layer data encryption (SSL) with modern TLS browser support required when handling customer and financial information during ordering. Buy with confidence.

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Ordering - Things To Know

All prices for Clearview towing mirrors and accessories are in U.S. dollars and must be completed in U.S. dollars.

New York State and California Residents: state and local sales tax will be added to your total at the time your order is processed.

We may have to contact you with questions about your order, therefore, it is very important that we have your correct daytime telephone number and email address. If we have a question, and are unable to contact you, your order may be held until you contact us.

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International Orders

If You Wish To Order Clearview Mirrors And Accessories Outside Of The United States...

For orders placed from Canada and Mexico, please follow the instructions below, for any other countries please visit Clearview Mirrors Australia to place your order.

Ordering

Due to the complexitites of shipping internationally (customs, duties/tariffs, etc.), we do not process international orders from this website. For all international orders please email us at inquiry<at>clearviewmirrorsusa.com or fax the order to us at 00 (1) 518-664-6641

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Backorders

Shipment of back-ordered towing mirrors or accessories will be automatic if it is received in our warehouse within 30 days. If this is acceptable, you need do nothing. However, if you would like to cancel, please notify our customer service department at 800-533-2210.

Should receipt of the back-ordered item exceed 30 days, we will contact you prior to shipment.

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Shipping Information

Clearview Mirrors offers timely shipping from all major shipping carriers at competitive rates, including UPS, FedEx, and the US Postal Service.

Click Here for complete shipping information and delivery estimate maps.

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Returning A Product & Damaged Shipments

A Merchandise Return Form must accompany all returns. This form was included in the original shipment. If you need to print a form please clink the link provided above.

Please Note: Returns are only accepted at our Clifton Park, NY Headquarters. That address is:

Clearview Mirrors USA
C/O Atlantic British Ltd.
Customer Returns
6 Enterprise Avenue
Clifton Park, NY 12065

Absolutely NO returns are accepted at our Simi Valley, CA facility unless pre-approved by Customer Service.

Return Policy:

• Before returning a product, you must call Atlantic British for a Return Authorization Number at 800-533-2210 (international: 00(1)518-664-6169)
• The Return Authorization Number must be clearly legible on the outside of the box.
• Returns of any products purchased must be made in their original cartons and in new-sale condition.
• A copy of the invoice and a completed Merchandise Return Form (see above) along with a brief description of why the item is being returned must be packed in the box.
• All items must be shipped pre-paid, including duties, customs, and special handling charges, where applicable. C.O.D's will not be accepted.
• On returns due to our error, your shipping expenses will be reimbursed, with prior approval, based on standard ground service shipping rates. If a re-ship is necessary, we will pay standard ground service charges.
• If the return was not caused by our error, a restocking fee of up to 20% may be charged.
• Returns for credit or exchange must be made within 30 days of receipt and must be in the original cartons and packaging in "new-sale" condition.
• In the event you received a defective part, it will be replaced with another (if available) when returned within 30 days. Our liability for materials or goods found defective is limited to the value of goods sold or furnished and will not allow claims for labor or consequential damage.

Damaged Shipments

Clearview Mirrors and Atlantic British take great care in packing orders properly. However, on occasion, packages can be damaged during shipping.

• Damaged shipments are the responsibility of the carrier. Should your shipment appear to be damaged or opened when you receive it, check the contents in the presence of the driver. Report any discrepancies and file a damage claim with the carrier at that time.
• Recording damaged shipments is the responsibility of the customer, you must have the driver note all damages on the freight bill before you sign for the package.
• Save all packing materials your order was shipped in, until your claim is settled.

Returning An Item

• Be sure it meets all the Return Policy Requirements (stated above).
• The original packing slip or a copy, along with a completed merchandise return form (linked above) must accompany the return. Please make sure to keep a copy for your records.
• The Return Authorization Number must be printed on the outside of the returned package to be accepted.
• All returns must have shipping charges pre-paid, including duties, customs, and special handling charges, where applicable. C.O.D's will not be accepted.
• On returns due to OUR ERROR, your shipping expense may be reimbursed based upon standard service, UPS or FedEx charges. If a re-ship is necessary, we will pay standard ground service shipping charges. Please notify us for authorization on Truck Freigh parts.
• A restocking fee of up to 20% may be charged on all returns.
• Warranty:Clearview Mirrors and Atlantic British Ltd. guarantee all parts against defects for 1 year from purchase date. We offer a full refund or exchange up to 30 days from date of purchase, provided all the return conditions are met (see exclusions above). All parts are subject to the manufacturer's warranty for workmanship and material.